Hi guys thank you that you listen and try to help even when my Language is not the best.
I ordered the wings from Pierre/ BearRacing
It was a full carbon wing Kit 6pieces
2-Upper wings with gloss/clear coating problems and a 30mm scar at the edge
2-bottom wings with clear coating Problems and broken,pressed, edges
2-wheelwings in Black with symetric problems from above. The rivermark symbol was not quality like but this was the smallest Problem.
Payed via paypal on the BR web shop
My bike was a project for bike shows and showrooms, i planed to go with it on the Track.
But while/after this nightmare it was enough for me and i sold it, to make a cut!
Such a wonderfull machine, but at the end, while i opened my garage it reminds me on this laimed quality h2r part lie!
i was sooooo unhappy with this carbon wings project of my carbon H2.
IF i bought the h2R before i wouldnt had problems with fake quality Parts.
BR warned me (not friendly) that if i talk about this story and if they will make loss of Business/orders, based of my opinion/feedback or what ever pierre L.
Means may it becomes to a problem for me.
This is not a joke!
May i will post this unfriendly advice for you so you can Tell me what it means, in free countrys!?
I will see if they stop now the 1300€ refund based on my position in this bad story/deal/dream!
But to be honest this story destroyed the winter season and family times and i fear nothing when something hits my loved family harder than me!
So BR got all from me, my wings, my money what can i lose?
I lose the energy and Love for my H2 project
I dont hide anything, all emails are recorded to proof that the Deal, the Communications and the rest was legal, payed, shipped, and re shipped.like BR wished from good coustumers.
I dont have pictures of the re shipped wings, that arrived in south africa, all i got is a photo of my bended parcel and the claim that they cant do more for me than a refund of 1300€ or 4 fixed broken wings.
1300€ are a rain drop of a hot steelbar.
All i wanted was to be a happy costumer and i wanted After this bloody cut after bloddy cut Nightmare was my Money back. couse nobody would be interested in 4 piece repaird/fixed wings.
I dont know how much wings will reach Germany again, if BR would send them (4wings) back.
May i had today 2 fixed wings and a bigger loss!!!
The big questions are:
Were is the claimed south african BR dealer insurance now for LOST/broken parts,that was claimed more than one Time from BR?
Were is the profesionality in Business if the dealer cant do nothing for his costumers from his country were the parcel arrived?
Is the problem Management so Bad?
Or is money, risks and and and more than a happy costumer?
Were are the postal offices that still tracking parcels in SA?
Why took international trading dealers "broken" parcels from the post home and dont show the post staff this crap in the office ?
And and and
Im happy that pierre and my person stayed in contact again, after the big refund debat and the Mails with "i dont understand Bad costumers...eat or die"!
the conversation stoped a few weeks ago, couse i asked him if i will need a lawyer for this case? And i asked them (BR) what Pierre would do in my position.
i tryed to call BR several times mailbox included but they blocked me for several days,
After this kiddy crap we found a new Level to Talk,
I begged him to contact the post offices to find my "lost wings" couse my shipping was insured with 500€ I
F something is going wrong while shipping.
The DHL insurances does exist its not only a word!
The Last Information a few days ago was:
BR cant do nothing for me couse DHL says this and the other post Office there called EMS says that...
Ive send him a web link from ebay were they show how dealer needs to refund costumers...
What i Know is dhl in Germany cant do nothing from Germany for me, couse the parcel is claimed in south africa and the Tracking ID shows a uncompleted delivery, couse BR catched the parcel out of the post way...
But they get the parcel,i got a photo of this! They get it from the postal office not in the normal tracked way?!?
This Story is more than unprofessional and the payed victim is me and my family...
I dont get my tax back and i dont get my payed money back
May he will stop the refund of 1300€ too couse i post this Story as a review on social media (the warning is recordet in my Mails for this case it fallows soon)
I know dealers that would send you your Money back or they send you a the quality products that you ordered again to make costumers happy.
But this eat or die experience is so hard to believe for me and my Family that hurts very bad
Last edited by ScharfSchaf; 01-11-2017 at 06:52 PM.